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Policies & Procedures

Product Warranties: All products are warrantied by the manufacturer. Please feel free to contact us at any time for manufacturer contact information.

Free Shipping Offer: All domestic orders that total or exceed $49.00 qualify for free shipping. If selected, your order will be shipped the most cost effective method (economy shipping). Other shipping options will be available for purchase should you need the order faster or would prefer a premium shipping service.

If your order qualifies for the free shipping offer (by totaling or exceeding $49.00), but you are not offered the free shipping offer, please contact us before proceeding.

Payments: Money Orders- When paying by Money Order, your physical order will be reserved and held until the Money Order has cleared our financial institution. Once the Money Order has cleared, your physical order will be finalized and shipped. 

Food: In an attempt to meet our customer's emergency planning needs we do our best to carry a wide selection of food and beverages that are intended for long-term storage. We do not make, pack or seal the food.  Any issue with the food products themselves will be directed to the manufacturer(s).
It is the responsibility of the consumer to make sure there are no food allergies to any of the food products purchased, before use.

We take your privacy seriously. We will not sell or share your personal or payment information with any other company or organization and will only use your information for business purposes related to your account and/or order (ie. processing your orders).

Frequently Asked Questions

Q: Why is PayPal not a payment option?

A: PayPal's policies restrict many of the items that we sell. In order to offer a large selection of items that we enjoy and believe Americans should have access to, we have decide to exclude PayPal from our available payment options.

Q: Is my credit card and personal information safe?

A: Yes. All credit card transactions are processed securely through Authorize.net- the leader and market standard for online payment processing. They utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and are compliant with a number of government and industry security initiatives.

Q: Where will my order ship from?

A: Most orders are processed from our corporate office in Southern Michigan or occasionally from our storage facility in Indiana. Certain items, such as freeze-dried foods and perishables, are ordered manufacturer-direct to ensure the freshest stock.

Q: How long do orders typically take to ship?

A: Most orders typically take 1-2 business days to process, depending on the items ordered. We know that getting your order quickly is important to you and we do our best to process each order as quickly and accurately as possible. Same-day processing is not unusual.
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