Returns: If for any reason you are not satisfied with your order, you may return most items within 30 days of delivery date to receive a refund, credit or replacement, with the exception of ammunition and food; which are not returnable or refundable. All ammunition, food and water sales are final.
Return Process: Before returning any products, please contact us by phone (269) 365-5165 or email through the "Contact Us" link at the top of your page (preferred) so that we can issue you an RA number. This will help us credit the correct account and process your return or exchange more efficiently.
* Returned items must be postmarked within 30 days of initial delivery. Please include the RA number and, if possible, a copy of your order invoice (speeds processing time).
* Items must be in new condition accompanied by original packaging.
* Shipping costs are non-refundable and are the responsibility of the buyer.
* Most items are subject to a 10% restocking fee unless item is being exchanged for like item or has never been opened/used (brand new).
* Returns are processed within 1-2 business days once we have received the item(s). We will contact you via email once we have received your return. The actual refund may take longer to show/post to your account based on the credit card processing company procedures; typically an additional 3-5 business days.
If you originally paid by money order, a check will be issued to you for the amount of the returned item(s), less any restocking fees.
International Shipping: While we look to expand our shipping area in the future, at this time we will only ship within the United States. We apologize to any prospective customers abroad.
Due to the policies of the Unites States Postal Service, ammunition
will only be shipped via UPS. If USPS is selected by the customer for an
order that includes ammunition, the ammunition will be shipped
separately via UPS at the expense of the buyer.
Flat Rate Shipping Offers: Flat Rate Shipping offers apply to domestic US orders only (including Hawaii and Alaska). All orders over $50 qualify for flat rate shipping of $8.95 (per large box/50 lbs.) to anywhere in the United States.
If Flat Rate is selected, our team will pick the most economical method to safely ship your order. If you need your order sooner, or from a specific carrier, all other shipping options will be available in place of the flat rate offer for their standard cost.
*Black River Outpost reserves the right to select or change carriers per order.*
In an effort to keep costs and prices down, we occasionally ship items from separate warehouses. This can cause a split order where items arrive in separate boxes and times. In all cases, we expedite orders so that they ship as quickly as possible.
Effective 9/23/2015: Due to popular demand, we have reinstated shipping to PO Boxes. Please be aware that some products ship directly form their manufacturer and may require a physical address. In these rare instances, we may contact you for an alternative address.